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About freight
| Country/Region | Order amount | freight | Delivery time |
| USA | The total amount is less than 89USD | 3.9USD | 7-15 working days |
| USA | The total amount exceeds 89USD (including 89USD) | free | 7-15 working days |
| Hong Kong/Macau/China | The total amount is less than 500HKD | 30HKD | 3-7 working days |
| Hong Kong/Macau/China | The total amount exceeds 500HKD (including 500HKD) | free | 3-7 working days |
| Taiwan | The total amount is less than 2499TWD | 69TWD | 7-15 working days |
| Taiwan | The total amount exceeds 2499TWD (including 2499HKD) | free | 7-15 working days |
| Singapore | The total amount is less than SGD 129 | 5.9SGD | 7-15 working days |
|
Singapore |
The total amount exceeds 129SGD (including 129SGD) | free | 7-15 working days |
|
Malaysia |
The total amount is less than 349RM | 19.9RM | 7-15 working days |
|
Malaysia |
The total amount exceeds 349RM (including 349RM) | free | 7-15 working days |
|
Japan |
The total amount is less than 11999JPY | 690JPY | 7-15 working days |
|
Japan |
The total amount exceeds 11999JPY (including 11999JPY) | free | 7-15 working days |
|
South Korea |
The total amount is less than KRW 92,999 | 5999KRW | 7-15 working days |
|
South Korea |
The total amount exceeds 92,999KRW (including 92,999KRW) | free | 7-15 working days |
|
Japan's remote islands |
any amount | 1500JPY | 7-15 working days |
|
Australia |
The total amount is less than 119AUD | 7.9AUD | 7-15 working days |
|
Australia |
The total amount exceeds 119AUD (including 119AUD) | free | 7-15 working days |
| Other countries/regions | The total amount is less than 5000HKD | 100HKD | 15-20 working days |
| Other countries/regions | The total amount exceeds 5,000HKD (including 5,000HKD) | free | 15-20 working days |
*Delivery time varies depending on your location
You will receive tracking information for your package via email within 3 to 5 business days after ordering.
If you have any questions or change your mind, please feel free to contact us at customer@jaecano.com
Where can I find my tracking number?
Track your order on this page: https://account.jaecano.com/orders
When will you ship my order?
Your order will be shipped immediately after being processed in our warehouse. Our order processing time is 3 - 5 working days, depending on product design and project. Most of our items are made to order to ensure the best quality for our customers!
My order status says "Delivered" but I haven't received it yet.
Please contact us at customer@jaecano.com
There is a problem with my order
Please send us an email or message us on our social media accounts for the fastest response!
How long does it take to complete a return/exchange?
We usually process returns/exchanges within 48 hours of receiving your package.
international customers
Why can't this product be shipped to my country?
Some of our licensed products are restricted to selected countries under our licensing agreements.
Do you offer international shipping?
Yes, we can currently deliver to dozens of countries and regions around the world! We are still negotiating with more logistics partners to strive to deliver to more countries and regions.
How long will it take for my order to arrive?
Shipping times vary depending on your country of residence and the shipping method you choose.
Do I need to pay duties and taxes?
No, most countries and regions do not need to pay this fee, but the customs duties for international shipments are borne by the buyer, and the specific fees vary by country.